Customer Service Representative

The Role:

Job ID 1913 Job Description Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. For more information about our company, access Dexter's web site at www.dextergroup.com. JOB DESCRIPTION The Customer Service Representative position is a fast-paced challenging job, and you must have a strong interest in sales. You will answer customers' telephone, mail, and email inquiries and process orders for product. This role handles customer complaints and you are responsible for resolving complaints and requests for refunds, exchanges, and adjustments upon management approval. You will provide information about products, prices, and shipping time. More specifically, this position will be responsible for activities including but not limited to the following: Primary Responsibilities: · Answer incoming phone calls in a timely manner. · Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers. · Research customer complaints and answer questions; consult with management for direction to resolve complaints within 24 hours. · Make weekly calls to customers taking orders for scheduled deliveries. · Research all customer warranty and/or return requests and complete the appropriate forms and documentation relevant to the issue on the same day received. · Recommend additional product that may be needed to complete sales order and or complimentary items that are needed. · Develop product knowledge to ensure ability to specify and recommend products to customers. · Provide customers with necessary documents and assistance to ensure prompt payment of invoices. · Stay current with featured products and promotions. · Attend weekly Branch Sales Meeting. · Communicate market intelligence with customer service team members and Branch Manager. · Follow all safety requirements and use the proper PPE where required. · Any other duties as assigned by branch management. Minimum Qualifications QUALIFICATIONS: Excellent computer and phone skills. Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers. The ideal candidate will have excellent communication and interpersonal skills EDUCATION: High school diploma or equivalent. One or more years of customer service experience Dexter is driven by our core values committed to Safety, Quality and Integrity: Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations! Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities. Do the Right Thing – For our people, for our customers, and for the business. We care for our people. Here are some of our great, comprehensive Benefits: Dexter offers a competitive wage Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA 3% profit sharing in our Safe Harbor program 401(k) Plan with company contributions Opportunities for internal career development and growth Apply now to join an industry leader and make a difference in what we do for the customers we serve! Equal Opportunity Employer Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.

What we are looking for:

• Experience in sales or customer service
• Excellent communication skills
• Self-motivated and results-driven

Responsibilities:

• Prospect and qualify new sales opportunities
• Conduct research to identify potential customers
• Maintain accurate records in CRM

Benefits:

• Competitive salary
• Health insurance
• Professional development opportunities