AT&T Customer Service & Sales Representative

The Role:

As a popular business development firm, *Compass Point Innovations* is responsible for establishing sales and business development strategies that give our clients the proper attention and outreach they need. We expand their market presence by communicating their value to the local region in a direct, informative fashion. Our clients are world-renowned in customer satisfaction and in their field of telecommunications and technology, but only some know how they are consistently developing and implementing new forms of outreach in the Raleigh region. Their innovations allow households access to new and affordable services everywhere. AT&T Customer Service & Sales Representatives assist in the marketing and sales of current products and services by providing product information, solutions, and top-of-the-line customer service. We equip our AT&T Customer Service & Sales Representatives with the details necessary to provide compelling service through entry-level training. Building your understanding of products, consumer needs, sales, communication, and the industry will assist your ability to succeed in the AT&T Customer Service & Sales Representative position. In addition to building customer service and sales knowledge, we are looking for an AT&T Customer Service & Sales Representative who will be enthusiastic about working with others, creating solutions, developing connections, and continuously learning. *AT&T Customer Service & Sales Representative Responsibilities:* * Execute the sales and customer service process through communication with consumers in the local region * Provide relevant solutions to customers by discussing client product and service information with them and identifying their areas of need * Ensure proper compliance with service guidelines by utilizing the client-provided handheld device before, during, and after the sales process to check customer accounts * Train with members of the management team and other AT&T Customer Service & Sales Representatives by attending meetings about client operations, consumer experience, sales metrics, business practices, and market trends * Become familiar with competing home improvement firms to answer potential customer questions and negotiate better sales solutions *AT&T Customer Service & Sales Representative Qualifications:* * A high school diploma or equivalency is required * Associate's or two-year program degree is preferred * 1-2 years of experience in customer service, retail, sales, business, or marketing is encouraged * Enthusiasm for learning new information and skills * Accurate implementation of protocol and strategy, given the proper training and instruction * Ability to work both individually and collaboratively toward goals in market visibility, sales, customer service, and more Job Type: Full-time Pay: $850.00 - $1,300.00 per week Shift: * 8 hour shift Work Location: In person

What we are looking for:

• AT&T Customer Service & Sales Representative Qualifications:*
• A high school diploma or equivalency is required
• Associate's or two-year program degree is preferred
• 1-2 years of experience in customer service, retail, sales, business, or marketing is encouraged
• Enthusiasm for learning new information and skills
• Accurate implementation of protocol and strategy, given the proper training and instruction
• Ability to work both individually and collaboratively toward goals in market visibility, sales, customer service, and more

Responsibilities:

• AT&T Customer Service & Sales Representative Responsibilities:*
• Execute the sales and customer service process through communication with consumers in the local region
• Provide relevant solutions to customers by discussing client product and service information with them and identifying their areas of need
• Ensure proper compliance with service guidelines by utilizing the client-provided handheld device before, during, and after the sales process to check customer accounts
• Train with members of the management team and other AT&T Customer Service & Sales Representatives by attending meetings about client operations, consumer experience, sales metrics, business practices, and market trends
• Become familiar with competing home improvement firms to answer potential customer questions and negotiate better sales solutions

Benefits:

• Competitive salary
• Health insurance
• Professional development opportunities