Commercial Customer Service Representative (AOM)

The Role:

Commercial Customer Service Representative - HVAC Products | Carrier Enterprise | Syracuse, New York This position is currently a hybrid - working in the office 3 days a week, at home 2. It could go full time in the office. Payrate: $20-28 per hour DEO. Introduction: Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Commercial Customer Service Representative. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Company Description: Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well positioned to meet our customers' HVAC/R needs. Company website: www.carrierenterprise.com Job Summary: To supply support to Commercial Sales, and sales in general with processing but not limited to all aspects of order entry, i.e. sending PO's to all manufacturers. Working with manufacturers to ensure orders are placed and shipped in a timely manner. Update sales as well as customers with order acknowledgments, po's, and anything else pertaining to the specific job/order entered Working with all departments within CE and manufacturers to ensure orders are placed correctly and billed correctly. Keeping all paperwork pertaining to jobs over 50k secured to ensure all documents can be supplied after the job is completed. Order entry and engaging in order/project management for Commercial Sales Provide post-sales support to Internal and External customers Track shipments and logistics to customer job sites on the sale of commercial equipment Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project timelines. Establish and maintain good relations with customers by providing prompt and courteous service. Qualifications High School diploma or equivalent with three (3) years' experience AA/AS degree with 2 years' experience preferred. Requirements: Requirements The ability to work in a fast-paced environment Detail Oriented 2-3 years' experience in project management or customer service Excellent customer service skills required Excellent computer skills required (Microsoft, enterprise solutions, and proprietary applications utilized) Benefits: Health Insurance Health Savings Account Dental Insurance Vision Insurance Life Insurance Disability Insurance (Short-term and Long-term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holiday's 401(k) Plan with Employer Match Employee Discount Program Invitation to Apply Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team. Equal Opportunity Statement: Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.

What we are looking for:

• Experience in sales or customer service
• Excellent communication skills
• Self-motivated and results-driven

Responsibilities:

• Prospect and qualify new sales opportunities
• Conduct research to identify potential customers
• Maintain accurate records in CRM

Benefits:

• Competitive salary
• Health insurance
• Professional development opportunities