Service Business Development Representative

The Role:

Are you a high-energy, results-driven customer service pro that knows how to get things DONE? Do you have a proven track record of driving outbound call performance, increasing appointment show rates, and making sure every customer gets the attention they deserve? If so, we need YOU to take our Volvo & Lincoln Service BDC to the next level! WHO WE ARE: Our Volvo Lincoln service facility in Bergenfield is undergoing a major reboot—and at the heart of that transformation is our customer communication. Our opportunities are increasing every day and we continue to grow and service more clients. We need someone relentless in ensuring we: Answer every call with urgency Follow up FAST and keep customers engaged Drive outbound efforts to fill the schedule and bring back lost customers Lead by example and hold the team accountable WHAT YOU'LL DO: Help make it EASY for our clients to do business withus! Answer inbound calls within the first 3 rings Make proactive outbound calls to clients who haven't had a chance to schedule with us yet Provide world class attention and service to each client Own the results—we need to see real improvements in appointment volume, show rates, and customer engagement WHO WE'RE LOOKING FOR: BDC experience in automotive service, sales, or a high-volume call center Strong outbound calling & appointment setting skills – you know how to overcome objections and close the appointment Relentless follow-up mindset—no customer falls through the cracks on your watch Ability to create structure & accountability—if something isn't working, you fix it Energy, urgency, and a drive to WIN—we're here to improve, not coast WHAT'S IN IT FOR YOU? Real growth potential - you help us grow and you grow with us! Competitive base salary + performance bonuses + vehicle allowance Opportunity to build and lead your own high-performing team Work with two premium brands—Volvo & Lincoln If you're ready to turn this department around, drive serious results, and make a real impact, we want to talk to you! Apply today and let's get to work!

What we are looking for:

• Experience in sales or customer service
• Excellent communication skills
• Self-motivated and results-driven

Responsibilities:

• Prospect and qualify new sales opportunities
• Conduct research to identify potential customers
• Maintain accurate records in CRM

Benefits:

• Competitive salary
• Health insurance
• Professional development opportunities