Customer Account Representative

The Role:

The Account Representative will act as a liaison, provide product, and update information, answer questions and resolve any emerging problems that our customer accounts face with accuracy and efficiency. The incumbent will work with various departments that includes Production, Product Development, QC Lab, Warehouse, and Inventory team to ensure customer's orders are going as planned. ESSENTIAL DUTIES AND RESPONSIBILITIES: The essential functions include, but are not limited to the following: Proactively maintain communication channels with customers via phone, email, face-to-face or virtual meetings Be the main point of contact of assigned customers Address customer complaints and queries of assigned clients Handle customer complaints, provide appropriate solutions and alternatives within the time limits' follow up to ensure resolution Pass on issues to account managers when needed Collaborate with account managers and submit reports to upper management Work with various departments to ensure customer's orders Give live updates to customers that include production schedule, out of spec, and/or deviations Initiate and manage all deviation at batch level Coordinate with production, lab, logistics, product development and supply chain to ensure customers schedule is on plan and update/communicate any deviations to upper management and customers Work closely with Account management and Sales Onboard new customers Build sustainable relationships and trust with customer accounts through open and interactive communication Maintain customer records by updating account information Other duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities) 2+ years of customer service experience 1+ year of account management experience preferred Good communication skills verbally and written Able to multi-task Basic knowledge Microsoft Office Effective time management skills Able to conduct in a professional manner Ability to work with different departments Able to work in a diverse environment Organized, detail oriented Education High School Diploma or GED required Bachelor's degree in a business-related field desired

What we are looking for:

• Experience in sales or customer service
• Excellent communication skills
• Self-motivated and results-driven

Responsibilities:

• Prospect and qualify new sales opportunities
• Conduct research to identify potential customers
• Maintain accurate records in CRM

Benefits:

• Competitive salary
• Health insurance
• Professional development opportunities