Relationship Manager/Inside Sales Rep.

The Role:

*Company Name:* Aurora Machine *Job Location:* 200 Tech Park Drive, Rochester NY 14623 *Job Type:* Full-time *Compensation based on experience: *$40,000 - $55,000 + bonus opportunities *Shift:* Monday - Friday 8:00AM - 4:30PM Aurora Machine is a leading contract metal manufacturer located in Rochester, NY. We've partnered with the top companies in the world in four industries; commercial, DoD, Aerospace, and passenger rail. Aurora Machine goes above and beyond when it comes to providing a healthy work culture and strives for team satisfaction. *Some of the benefits that Aurora offers are paid holidays, PTO, 401k matching, $2k referral bonus, health & dental insurance, and much more! Start your career here and continue building it with unlimited growth potential. We look forward to meeting you!* *Job Description:* As a Relationship Manager / Inside Sales Representative, you will be responsible for building and maintaining strong relationships with clients, identifying their needs, and offering tailored solutions. You will play a key role in driving sales growth, ensuring customer satisfaction, and contributing to the overall success of the company. The Relationship Manager role is responsible for working collaboratively in a team-oriented environment while maintaining speed and accuracy to secure orders. The sales support group provides a positive and fast-paced dynamic that aligns to the overall culture. *Key Responsibilities:* * *Revenue Generation:* Drive sales by soliciting and securing orders, interpreting technical requirements, providing essential technical information, and cultivating client accounts. * *Sales Development:* Identify and research prospective accounts, build relationships, provide technical insights, and send competitive quotations. * *Account Maintenance:* Respond to inquiries via phone and email, verify details, and process new account information efficiently. * *Account Management:* Enhance customer relationships by reviewing buying history, recommending complementary products, and explaining technical features. * *Order Processing:* Manage order processing by coordinating with fulfillment teams, communicating delivery timelines, and addressing stock availability issues. * *Continuous Learning:* Stay informed about new products and industry trends through study and participation in training opportunities. * *Goal Achievement:* Take ownership of departmental goals by proactively tackling new challenges and requests. * *Value Addition:* Seek opportunities to enhance job performance and contribute to overall team success. *Requirements:* * 2+ years of experience in customer service and inside sales * Experience dealing with multi-million dollar accounts * Excellent verbal and written communication skills * Excellent personal and business organizational skills * Strong problem-solving skills and ability to handle difficult customer situations with tact and diplomacy * Ability to work well in a fast-paced environment and multitask effectively * Proficient in Word and Excel * Ability to work independently as well as part of a team * Strong work ethic and positive attitude, including good attendance record and ability to work in a high-performance culture *Preferred Skills:* * Manufacturing environment experience is appreciated * Proven experience in sales, relationship management, or a similar role. We offer competitive salary and benefits packages, a supportive work environment, and opportunities for career advancement within the company. If you are looking for a challenging and rewarding career, we encourage you to apply today! To find out more about Aurora Machine, please visit our website at www.auroramachine.com Job Type: Full-time Pay: $40,000.00 - $55,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Health savings account * Paid time off * Parental leave * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work Location: In person

What we are looking for:

• Requirements:*
• 2+ years of experience in customer service and inside sales
• Experience dealing with multi-million dollar accounts
• Excellent verbal and written communication skills
• Excellent personal and business organizational skills
• Strong problem-solving skills and ability to handle difficult customer situations with tact and diplomacy
• Ability to work well in a fast-paced environment and multitask effectively
• Proficient in Word and Excel
• Ability to work independently as well as part of a team
• Strong work ethic and positive attitude, including good attendance record and ability to work in a high-performance culture

Responsibilities:

• Key Responsibilities:*

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance
• 8 hour shift
• Monday to Friday