Inside Sales Retail Manager

The Role:

The Inside Sales Manager is directly responsible for the leadership, management, and profitability of the Inside Sales Channel within the HOYA Retail Channel . Consistently achieves established sales goals through the direction, organization, coordination, and development of the Inside Sales Associates. Effectively acts as a mentor and coach to the Inside Sales Associates. Coordinates with Retail Channel Leadership, Marketing, Training, Sales Enablement, Lab Operations and Customer Service teams to ensure customer and employee satisfaction. Ensures Inside Sales Associates are equipped to be successful through training, communication of programs, and usage of provided sales tools. NON-EXCLUSIVE: The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor or another member of management. ESSENTIAL DUTIES & RESPONSIBILITIES: Achieves Inside sales forecast for the Retail Channel. Develops the individual and team objectives based on the business plans of the HOYA Retail Channel. Has a solid understanding of the challenges and opportunities within the channel. Ensures Inside Sales Associates are performing necessary planning activities and coordinating efforts with the Regional Account Managers to achieve channel sales goals. Coaches, develops and provides sales support to Inside Sales Associates. Leads by example in demonstrating high levels of customer service through direct district customer involvement. Represents the District at key customer events and builds customer loyalty Coordinates with Retail leadership and Sales Enablement on developing and monitoring the Territory sales budgets. Provides district reports through a thorough knowledge of Power BI and data analysis. Responsible for growing and developing his/her team in his/her business unit through effective communication with the HOYA Retail Channel Sales Management process, and individual one on-one coaching. Provides continuous feedback on Territory Sales Manager performance. Assists the Territory Sales Managers with building account level business plans. Coaches the Inside Sales Associates on our selling process and methodology and ensures that they use the process to achieve district sales goals. Meets with key HOYA Retail Channel constituents to develop and maintain a high level of communication and teamwork within the District and the Region. Effectively communicates, supervises, and implements all HOYA Sales, Premium Product and Channel Marketing Plans and objectives. Successfully recruits, hires, train and develop the best talent for the Inside Sales Associate position. Assists the Director of Retail and Key Accounts in developing Region level execution plans that includes a roll up from the District level. Completes reports and other administrative duties in an accurate and timely manner. Always represents the company in line with stated core values. Creates a safe work environment through awareness and adherence to proper safety procedures. Performs other duties as assigned by the Retail Sales Director and/or VP of Retail and Key Accounts. SUPERVISORY RESPONSIBILITIES: Manages subordinate Inside Sales Associates. Is responsible for the overall direction, coordination, and evaluation of sales region. Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. KEY COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Results Oriented – Strives to consistently achieve excellence. Motivate team to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback. Develop and execute comprehensive project plans. Technical Skills – Expert skills and knowledge in the optical industry; understands product knowledge, managed care. Business Acumen – Maintain current knowledge of market and competition. Recognizes opportunities for synergy and integration. Maximizes resources. Uses data and reporting to hold people accountable for meeting goals. Performance Management – Provides fair and consistent performance feedback; Develops subordinates' skills; Supports the development of direct reports. Holds self and others accountable Communication Skills – Provides regular, consistent, and meaningful information; ensures crucial conversations are delivered clearly and professionally; Tailors communication as appropriate for internal and external communications. Anticipate how the message affects the receiver and strive to ensure that the receiver clearly understands the specifics and function of the message. Leadership - Generate a shared commitment to Hoya, building morale, and encouraging ownership of mission, goals, and values. Effectively influences actions and opinions of others; Owns decision making, Demonstrates political courage, organizational awareness and empathy. High emotional intelligence. Inspires and motivates others to perform well. Accepts feedback from others. Gives appropriate recognition to others. Team Building – Inspires and fosters team commitment, pride, and trust. Develop a high performing team by targeting, selecting and hiring based on organizational goals. Motivates team members. Retains and create opportunities for high potentials. Contributes to building a positive team spirit. EDUCATION AND QUALIFICATIONS Education: Bachelor's Degree preferred Must be able to travel up to 20% of the time for Regional Events, Trainings and Customer Visits Experience: 3 years of successful sales experience required. Must have 5+ years of optical sales experience preferring 3 years in optical sales management. Demonstrated results in managing salespeople strongly preferred. Optical sales experience preferred. Essential Skills Required: Demonstrated computer skills (Excel, PowerPoint, Word, Outlook, general pc navigation, contact management system and sales analytical tools). Salesforce or CRM experience a plus Power BI PHYSICAL DEMANDS OF WORKING ENVIRONMENT: Environmental: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

What we are looking for:

• Experience in sales or customer service
• Excellent communication skills
• Self-motivated and results-driven

Responsibilities:

• Prospect and qualify new sales opportunities
• Conduct research to identify potential customers
• Maintain accurate records in CRM

Benefits:

• Competitive salary
• Health insurance
• Professional development opportunities