Customer Service Representative

The Role:

Job Description Dont wait, take the next step in your career today. Ty Peck Farmers Insurance in Lehi, Utah, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success. Salary: $15.00 - $20.00 per hour Benefits Hourly Base Salary Based on Experience Career Growth Opportunities Hands on Training Mon-Fri Schedule Flexible Schedule Responsibilities Process customer policy change requests. Secure all Trailing Documents from customers. Handle all incoming claim calls from customers and follow-up. Complete Evidence of Insurance requests. Document each customer contact in eAgent. Take premium payments from customers. Treat each customer contact as a cross and up-sell opportunity including financial products. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Requirements Possess an upbeat, positive and enthusiastic attitude. Excellent Communication/interpersonal skills. Career minded vision. Problem-Solving Capabilities. Works well with other employees and is a team player with a positive attitude. A Property & Casualty insurance license is required. A Life & Health Insurance license is required.

What we are looking for:

• Experience in sales or customer service
• Excellent communication skills
• Self-motivated and results-driven

Responsibilities:

• Prospect and qualify new sales opportunities
• Conduct research to identify potential customers
• Maintain accurate records in CRM

Benefits:

• Competitive salary
• Health insurance
• Professional development opportunities