Customer Service Representative/Inside Sales

The Role:

*Customer Service Representative/Inside Sales* *(CSR)* Castle Electric a 4.9\* rated, Family run service business is growing and we need you! *What's in it for you???* * Competitive hourly wage paid weekly * 401K with a 5% match * Bonuses and potential per task and commission pay * Consistent training to further your career * Health Insurance * Company & Family Events - Cookout, Fishing Trips, Paintball, Holiday Parties * Knowing that you are making a difference in the day to day operations of a growing business! *The Position:* *Purpose:* The Customer Service Representative (CSR) is frequently the very first impression that our clients have of Castle Electric, Inc. It is critical that the CSR position set the stage for the world class experience our clients have when they choose to do business with us. The CSR is instrumental in ensuring the client is not only completely satisfied but was more than satisfied with a world class experience. The CSR is responsible for keeping our call board filled to capacity each day. *Duties, Roles, and Responsibilities:* * Rating Notes Convert incoming calls and requests into booked appointments. * Answer each call within the first three rings. * Make outbound calls as necessary to ensure the call board is at capacity. * Make outbound calls as necessary to ensure client satisfaction. * Handle and assist with resolving customer concerns to create customer cheerleaders for life. * Update customer's information in the company's CRM systems accurately. * Follow the company's call framework/scripting. * Attend and participate in company's training meetings and skill practice sessions. * Assist dispatch with notifying clients of any delays or reschedules – proactively. * Assist with administrative duties as assigned (such as filing, preparing technician packets, etc.). *Skill Sets:* * Rating Notes Competent with CRM system. * Competent with phone systems. * Highly organized with excellent follow through skills. * Strong verbal and written communication. * Ability to build trust and show empathy to others. * Engaging positive attitude that loves to serve and thrives in a fast paced goal-driven environment. * Maintains control of the call. * Displays confidence * Ability to overcome objections. * Ability to problem solve. * Ask good questions (discovery). * Self-motivation for personal development. *Core Values:* * Vision – We carry out our customer's vision with royal service * Ownership – We take responsibility for the outcome * Loyalty – We have our customer's best interest at heart * Transparency – We are open, honest & genuine *Our Mission:* Our Mission is to provide a royal customer experience. We operate with transparency, which allows us to provide high value for our customers. We take ownership of our actions and stand behind all of our services. We treat our customers like family and believe your home is your Castle. If This sounds like a good fit for you we would love to meet with you! Please submit your resume or email us. Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Flexible schedule * Health insurance * Paid time off Shift: * Day shift Work Location: In person

What we are looking for:

• Experience in sales or customer service
• Excellent communication skills
• Self-motivated and results-driven

Responsibilities:

• Duties, Roles, and Responsibilities:*
• Rating Notes Convert incoming calls and requests into booked appointments.
• Answer each call within the first three rings.
• Make outbound calls as necessary to ensure the call board is at capacity.
• Make outbound calls as necessary to ensure client satisfaction.
• Handle and assist with resolving customer concerns to create customer cheerleaders for life.
• Update customer's information in the company's CRM systems accurately.
• Follow the company's call framework/scripting.
• Attend and participate in company's training meetings and skill practice sessions.
• Assist dispatch with notifying clients of any delays or reschedules – proactively.
• Assist with administrative duties as assigned (such as filing, preparing technician packets, etc.).

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Day shift