Customer Service Representative

The Role:

Are you a friendly, solution-focused professional with a passion for helping others? SuperForm ICF, a leader in innovative insulating concrete forms, is seeking a *Customer Service Representative* to provide exceptional support to our valued customers. If you excel at communication and enjoy problem-solving, we want to hear from you! *Position Overview* This role starts as a part-time position during a comprehensive three-month training period and transitions to full-time upon completion. As a *Customer Service Representative*, you'll serve as the first point of contact for our customers, ensuring their needs are met with professionalism and care. You'll play a vital role in fostering strong customer relationships and upholding our commitment to exceptional service. *Key Responsibilities* * Provide prompt, professional, and courteous assistance to customers via phone, email, and in person. * Address customer inquiries about products, orders, and services with a positive and solution-oriented approach. * Process orders accurately and efficiently, ensuring all customer requirements are met. * Collaborate with internal teams, including sales, production, and shipping, to resolve customer concerns and fulfill requests. * Maintain accurate customer records and documentation in our CRM system. * Educate customers about SuperForm ICF products and services, offering tailored recommendations. * Handle customer complaints or issues, ensuring timely and satisfactory resolution. *Qualifications* * Previous experience in customer service or a related role is an asset. * Strong communication skills, both verbal and written. * Ability to multitask and manage time effectively in a fast-paced environment. * Proficiency in Microsoft Office Suite; experience with CRM systems is a plus. * A positive attitude and the ability to remain calm under pressure. * Attention to detail and commitment to providing outstanding customer experiences. *What We Offer* * Competitive salary and benefits package, including [insert benefits such as health, dental, etc.]. * Comprehensive training to ensure your success in the role. * Opportunities for professional growth and development. * A supportive and collaborative work environment. * The chance to work with a company that values innovation and customer satisfaction. *Why Join SuperForm ICF?* At SuperForm ICF, we pride ourselves on delivering high-quality products and exceptional service. We value our employees as much as our customers and are committed to creating a workplace where talent and dedication are rewarded. Join a team that's building the future with cutting-edge solutions and outstanding customer care. *SuperForm Products Ltd.* _Building a better future_ Job Type: Full-time Pay: $16.00 - $18.00 per hour Shift: * Day shift Ability to Commute: * West Chester Township, OH (Required) Work Location: In person

What we are looking for:

• Qualifications*
• Previous experience in customer service or a related role is an asset.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite; experience with CRM systems is a plus.
• A positive attitude and the ability to remain calm under pressure.
• Attention to detail and commitment to providing outstanding customer experiences.

Responsibilities:

• Prospect and qualify new sales opportunities
• Conduct research to identify potential customers
• Maintain accurate records in CRM

Benefits:

• What We Offer*
• Competitive salary and benefits package, including [insert benefits such as health, dental, etc.].
• Comprehensive training to ensure your success in the role.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to work with a company that values innovation and customer satisfaction.